A dealer and customer portal for an automotive retailer.

Customers phoned in; dealers juggled disconnected tools.

Customers had no self-service way to book service or check on their vehicles, so everything ran through phone calls. Dealers, meanwhile, juggled inventory and leads across disconnected tools with no single place to work.

One portal for customers, one workspace for dealers.

We built a single connected portal — self-service for customers, a unified workspace for dealers, with Service Cloud handling requests behind it.

• ✓Customer portal — book service and track vehicles online, no phone call required.
• ✓Dealer workspace — manage inventory and leads in one place.
• ✓Service Cloud case handling — every request tracked and resolved behind the scenes.
• ✓Automated notifications — customers stay updated on service status automatically.

Customers self-serve; dealers work from one place.

Customers now self-serve bookings and vehicle information instead of calling in, dealers work leads and inventory from a single connected workspace, and the retailer gained clearer visibility across service and sales.