Scheduling and mobile work orders for a UK field-service operator.

Scheduling lived in spreadsheets and phone calls.

Scheduling was run across spreadsheets and phone calls, so no one had a single view of who was where. Engineers arrived on site without full job detail, patchy mobile signal in the field left them unable to load or update work, and the back office had no real-time picture of job status.

One board for dispatch, offline-ready mobile for the field.

We put scheduling on a single board and gave engineers a work-order app that keeps working when the signal doesn't.

• ✓Scheduling & dispatch board — skills-, territory-, and priority-based assignment from one view.
• ✓Structured work-order & asset model — every job carries the history and detail an engineer needs.
• ✓Offline-capable mobile — engineers load and complete work with no signal; it syncs on reconnect.
• ✓Automated customer notifications — appointment windows and status updates, without a phone call.

Dispatch runs from one board; the field runs offline.

Dispatchers now schedule and re-shuffle the day from one board instead of chasing spreadsheets, engineers complete and update jobs on site even with no signal, and the business gained real-time visibility of field status — improving first-time-fix rates and on-time arrivals.